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Shipping & Returns

Shipments to the Contiguous 48 US States

Orders $100.00 and over qualify for our free shipping offer.  

For a specific delivery ETA based on the exact item(s) you want to purchase, please call us at (833) 227-2735 or send us a message to sales@twincityparts.com

We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We work closely with our vendors in order to have the product shipped directly to you from their warehouses so you will get the product faster.

Please be aware that some items do have a lead time, and will not ship immediately.  Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item(s) you want to purchase, please call us at (833) 227-2735 or message us at sales@twincityparts.com

Fast Shipping

  • Please call for expedited shipping options

    Shipping Changes

    Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).

    Order Cancellation

    If you change your mind, act quickly! We turn around and process orders extremely quickly.

    Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.


    PO Boxes

    We do not currently ship to PO Boxes.

    Alaska / Hawaii / U.S. Territories

    Please allow an additional 1-5 business days to process your order. 

    Shipping Costs:

    • Orders of $100.00 and over will qualify for free shipping
    • Orders of less than $100.00 do no qualify for free shipping

    International Orders

    We do not currently ship internationally 


    Oversize Items

    Oversize items are currently only being shipped via Ground to the contiguous 48 US states. Oversize items will be clearly identified during the shopping process. Oversized items include: ramps, fairings, motorcycle stands, fenders, street and dirt bike stands, certain full exhaust systems, street and cruiser handle bars, rims, seats, etc.


    Delivery Policy

    Typically packages will be left at your door and do not require a signature. Sometimes we will ship an item vendor direct and those vendors may require a signature on their shipments. If you absolutely need one way or the other, please contact Customer Service before placing your order.

    Backorders

    Twin City Parts does not typically take back orders, however if an item you order is on backorder we will notify you ASAP, and give you the option to cancel the order. 

    Damaged Goods

    If an item arrives visibly damaged, please contact Twin City Parts immediately. Claims are handled through the shipping carrier, but Twin City Parts will assist customers with these claims to the best of its ability.

    Refund Policy


    • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

    • Once your return is received and inspected by Twin City Parts (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

    • For wire transfer payments, all refunds will be issued to store credit.

    • You are responsible for all shipping costs associated with getting your order back to our warehouse.

    • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

    Order Cancellation / Modifications


    • If you change your mind, let us know ASAP!  We turn around and process orders extremely quickly.

    • Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

    Used or Damaged Merchandise


    • Any merchandise which has been used or worn for a ride cannot be returned. We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out on the bike.

    • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

    • Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Twin City Parts.

    Apparel and Helmets


    • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

    • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

    • Unused items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

    Electronics, Hard Parts, Tools, Tires


    • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

    • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

    • Any Tool or Chemical that has been opened or seal broken is non-returnable.

    • Open box items for which the packaging has been destroyed are not returnable.

    Defects


    • Each manufacturer has its own warranty policy. Twin City Parts will assist customers with their warranty; however Twin City Parts does not provide any direct warranty on any item sold.

    Warranty Returns


    • Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

    • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

    Damaged Items


    • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, etc.). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

    Returns Process


     

    Email, call, or contact us via our website form, and we will initiate the returns process.

    Please retain your return tracking information. Twin City Parts is not responsible for packages lost during return shipment. You will receive an email from Twin City Parts when your return is processed which will include the full details of refund credited.

    Questions / Concerns


    • If anything is unclear or if your have a special circumstance, give us a shout!

    • We can be reached by phone at (833) 227-2735 or via email at sales@twincityparts.com